Posts Tagged 'Printing'

The Marketing Aftermath of Nike’s Controversial Ads

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First, let me be clear that this article has nothing to do with the politics surrounding the controversial Nike ads involving football quarterback Colin Kaepernick. But since there were obvious marketing risks to running the campaign, I was curious about the results. And while the long-term effects are yet to be seen, here’s what I learned about the immediate aftermath:

  • Sales grew 31% from Sunday through Tuesday over the Labor Day weekend this year compared with the previous year, according to statistics reported by Edison Trends.
  • A survey indicated that 24% of American’s now view the brand negatively. That’s up from 7% before the campaign’s launch. Many Nike customers, as well as President Trump, blasted the decision on social media. Some even filmed themselves destroying Nike products and vowing to boycott the company.
  • Nike stock took a 3% hit immediately after the campaign, but then recouped their losses. Shares were up 31% year-to-date, and there will be an earnings report at the end of the month.
  • The online tumult surrounding the campaign translated into $43 million in free media that’s still growing, according to Apex Marketing Group. There were 2.7 million mentions of Nike over the 24 hours prior to the launch, as noted by  social media analysis firm Talkwalker. That represented an increase of 135 percent over the previous week.

Why Nike May Have Decided to Just Do It

Generally, most of us are doing whatever we can to attract new customers. Yet Nike clearly decided to put some of its business at risk. Why?

Some analysts believe Nike thought there was more to be gained by locking in brand loyalists and not worry about the less committed. According to branding specialist Pia Silva and many supporting marketing studies, it takes longer to win customers who don’t identify with your brand. What’s more, it takes more work to make them happy and their churn rate is higher.

On the other hand, customers devoted to your brand like (maybe love) your products and tend to buy more and are usually happy with their purchases. They become your brand ambassadors. Nike likely chose to further identify and focus on this group. In fairness, an irreverent, rebellious attitude has always been part of the company’s brand identity.

Time will tell if their decision works over the longer term.

Whether you’re trying to stir the pot or work across the aisle, contact me for help with your corporate messaging. I’m an experienced marketer who can help you with any challenge.

How Printers Can Hang Out with the Corporate Cool Kids

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Do you ever feel like your clients are having parties and you’re the only one not invited? That’s exactly what happens to most printing companies when it comes to strategy sessions. Printers simply aren’t part of the marketing “in” crowd despite claims of being marketing service providers.

Too often printers are left sitting in the lobby unless there is a question about print. And those questions generally don’t come up until well after all the important campaign decisions have been made.  You end up with the scraps from the digital people who are influencing the strategy.

Getting on the “A” List

Some printers respond by defending print. That’s okay to a point. I certainly do it myself at times because many marketers miss opportunities that can only be achieved through print or an integrated print-digital solution.

The bigger reason printers become wallflowers is because they’re too shy to move beyond the comfort zone of print production. Marketing executives don’t care about how dots get on paper. They care about bigger strategic issues like how to:

  • Acquire and maintain customers
  • Increase marketing ROI
  • Get to market faster
  • Leverage customer data
  • Find new markets
  • Reduce waste and costs
  • Track results

If you’re an account rep, ask yourself how comfortable you’d be leading a discussion about any of these topics in relation to the tools your company provides. And are you connecting to the people in your customers’ marketing circles who make the decisions?

If you’re an owner, ask yourself how confident you are in the ability of your sales force to sell at the strategic level. Are you looking for the right types of account reps? Are you providing the training, encouragement and patience to develop this type of business? Trust me. It’s not the production manager.

But How Do I Communicate the Print Message?

The best way to promote the value of print is by using it in creative ways yourself. I’ve spent a career advising printers on marketing strategy, and it’s common to find companies that have limited ability to use their own print- and multichannel-based marketing tools. The challenge often begins with companies not having an actionable customer and prospect database to create a campaign.

When was the last time your company committed resources to a marketing campaign that involved personalized data, print and digital channels as well as campaign tracking?

The takeaway is that you need to build credibility by demonstrating knowledge of the marketing issues impacting your customers and the ability to strategically integrate your own products and services. Then you have a chance of making the “A” list for your customer’s next strategy meeting. Need help? Give me a call.

 

 

Get on Board the B2B Video Marketing Train.

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B2B marketers are incorporating video in both electronic and print marketing.

Video is well on its way to accounting for more three fourths of all Internet traffic and could account for 82 percent by 2021, according to Cisco. In the B2B sector, Demand Metric reports that nearly 70 percent of marketers are using video in their mix. Budgets are also growing, mainly because more than 80 percent of B2B marketers report success with video marketing integration. So, it’s vital for marketers who have not yet embraced video to develop effective strategies now. And if you’re already using video, it may be time to up your game.

Everything today is about adding value, and that’s the number one reason to use video marketing. It plugs interaction — including face-to-face interaction — into your website, email promotions, social media and events. You also get a unique opportunity to blend your company’s personality and message into either an online or offline experience.

Here are 10 additional reasons to use video marketing:

  1. Raises your website’s search engine results. Media measurement and analytics company comScore says adding a video to your website can increase the chance of a front-page Google result by 53 times. Video software platform provider Brightcove claims video drives a 157 percent increase in organic traffic from search engines.
  2. Improves the potential for your message to go viral through the social networks.Brightcove research says social video generates 1,200 percent more shares than text and images combined.
  3. Increases the average amount of time visitors spend at your site. A blog post by Mary Lister of Fluent, LLC reports that the average user spends 88 percent more time on a website that uses video.
  4. Connects you to the coveted 25-34 (millennial) age group. Millennials watch the most online videos according to online agency WordStream. 
  5. Offers opportunities to provide a tremendously rich offline media experience. Stuff a disk with video, personal messages, mobile apps, high-res product photos, web links and free downloads — and include it as part of a direct mail package.
  6. Augments and supports your existing online strategy. Combine it with direct mail to provide a seamless physical/digital experience that encourages double-digit response rates according to research studies.
  7. Appeals to people who like to see something before they read it. Most people view more than three fourths of a video and prefer video over reading text.
  8. Provides an opportunity to educate customers about a product or service. Since people prefer to watch video, give them what they want across the entire decision-making journey and increase conversions.
  9. Puts a face on your company and builds your brand. Simply put,  video is changing how brands communicate with customers.
  10. Engages your customers’ senses. Video triggers emotional reactions that influence buying decisions in ways that static content can’t.

Professional vs. Homegrown Video

The nice thing about digital video is that it doesn’t always have to be high end and expensive. The key is to know when you can use your flip camera and when you need a professional team.

And really, the rules are simple:

Homegrown video is fine for website demos, new product intros, how-to presentations, brief commentaries and the like. Further, excellent video production technology has become much more affordable over past few years. Companies such as VideoMakerFX, Sellamations and Vyond have greatly simplified video creation. Small companies should easily be able to produce a short demo or “how to” video for one or two thousand dollars. Homegrown solutions work great for purposes where immediacy is important, and viewers don’t expect premium content with the highest-end production. What’s more, Cisco claims that Live Internet video (video streaming) will account for 13 percent of the total video traffic 

Professional video is a must when the production represents the official, animated face of your brand. That’s when you need a quality script, title slides, smooth transitions, excellent lighting and sound, multiple shooting perspectives and top-notch editing. It can also be a good investment when the video will have multiple purposes — website, direct mail, trade shows—and a longer life span. You also need to consider professional video whenever your audience is more sophisticated and has high expectations.

What’s the Right Length?

Everyone wants to know how long is too long. And the consensus for the appropriate length of online video is one to three minutes. But a research study by Wistia, which provides video platform solutions for business, shows that engagement is steady up to 2 minutes, meaning that a 90-second video will hold a viewer’s attention as much as a 30-second video. There is a significant drop-off between two and three minutes. Attention spans seem to grow shorter every day, especially online.

Yet purpose means a lot, too. So, a one- or two-minute product intro is not the same as a four- to six-minute in-depth case study.The bottom line is that your video needs to be as long as it needs to be. Based on the nature of the content, viewers will adjust.

You can also cut longer videos into segments that allow people to access only the parts that interest them. In general, you need to think of the video as an overview from which you can then link buyers to more detailed information in electronic or print form.

Regardless of length, relevance dictates how long people will view any video. Provide information that people want to know, and they’re far more likely to stay for the duration. When you’re trying to keep their attention, it pays to be tactical in selecting content and forget the broad-brush stuff.

Video Media Types

Video is an evolving medium, and different media types are emerging that include video:

  • Product demos
  • Product overviews
  • Email and social media promotions
  • Testimonials
  • News releases
  • Case studies
  • White papers
  • Corporate presentations
  • Commercials
  • Trade show and event previews
  • “How-to” demos
  • Blog posts

As these media types mature, more specific standards for length and other factors will emerge as well. In the meantime, don’t be afraid to experiment. Viewership will tell you quickly enough what’s working and what’s not. In fact, videos built-in feedback loop makes measuring click-through rates, number of times watched and drop-off points a snap.

Want Expert Advice?

Bauer Associates helps companies of all sizes develop and execute effective marketing strategies. Message me at lbauer@bauerassociates.net, or call 708-610-9917 if you would like to discuss how video marketing can help advance your marketing strategy.

 

Contact Info

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Batavia, IL 60510
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lbauer@bauerassociates.net